Terms of Service
Last updated: January 2026 — These terms govern use of the Arvelo website and any orders placed with Arvelo, Jl. Matraman Raya No. 33, 13130 Jakarta, Indonesia.
Product Classification Notice
Arvelo products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.
1. Acceptance of Terms
By accessing or using the Arvelo website at arvelo.info (the "Website"), you agree to be bound by these Terms of Service and all applicable Indonesian laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this Website.
These terms apply to all visitors, users, and others who access or use the Website. Arvelo reserves the right to modify these terms at any time. Continued use of the Website following the posting of revised terms constitutes your acceptance of those changes.
The effective date of the most recent revision is shown at the top of this page. Arvelo will announce material changes to these terms on the Website.
2. Website Use
You may use the Arvelo Website for lawful purposes only. You agree not to use the Website:
- —In any way that violates applicable Indonesian federal, regional, or local law or regulation.
- —To transmit or procure the sending of unsolicited commercial communications.
- —To impersonate Arvelo, its staff, or any other person, or misrepresent your affiliation with any entity.
- —To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website.
- —To attempt to gain unauthorized access to any part of the Website or its related systems.
- —To introduce viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
Arvelo reserves the right to terminate access to the Website for any user who violates these terms, at its sole discretion and without prior notice.
3. Products and Orders
Arvelo nutritional food-supplements are available for purchase through channels authorized by Arvelo. All product descriptions, ingredient profiles, and formulation documentation presented on this Website are provided for informational purposes.
Order Acceptance
Receipt of an order confirmation does not constitute acceptance of an order. Arvelo reserves the right to cancel or limit orders for any reason, including product availability, pricing errors, or concerns about the order.
Pricing and Availability
All prices are stated in Indonesian Rupiah (IDR) and include applicable taxes where required by law. Prices are subject to change without notice. Product availability is not guaranteed at all times.
Returns and Exchanges
Arvelo accepts returns of unopened products in original condition within fourteen days of delivery. To initiate a return, contact [email protected] with your order reference and reason for return. Returns are processed subject to inspection.
Intended Use
Ingredient profiles in Arvelo supplements are selected based on published nutritional research and undergo independent batch verification for quality and labelling accuracy. Products are formulated for adults aged 18 and over as part of a balanced daily routine.
4. Content and Intellectual Property
All content on the Arvelo Website — including but not limited to text, images, graphics, formulation documentation, batch records, brand marks, and layout — is the property of Arvelo or its licensors and is protected under applicable Indonesian copyright and intellectual property law.
You may view and print pages from the Website for your own personal, non-commercial use, provided you do not modify or remove any copyright, trademark, or other proprietary notices. Any other use — including reproduction, distribution, adaptation, or public display of Website content — requires prior written consent from Arvelo.
The Arvelo name, wordmark, and product names are registered or unregistered trademarks of Arvelo. Nothing in these Terms grants any right to use any trademark or brand identifier of Arvelo without prior written permission.
5. Disclaimer
The Arvelo Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Arvelo does not warrant that the Website will be uninterrupted, error-free, or free of harmful components.
Information on this Website is provided for general informational purposes. It does not constitute professional nutritional, wellness, or dietary advice. We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.
Arvelo makes no representations or warranties regarding the accuracy, completeness, or timeliness of any information on the Website. Arvelo reserves the right to correct errors or update content without notice.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Arvelo and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of Arvelo products, even if Arvelo has been advised of the possibility of such damages.
In no event shall Arvelo's total liability to you for all claims arising from or related to your use of the Website exceed the amount paid by you to Arvelo in the twelve months preceding the claim, or IDR 1,000,000 if no purchase has been made.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, Arvelo's liability is limited to the greatest extent permitted by applicable law.
7. Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles.
In the event of any dispute arising from or in connection with these terms or the use of the Arvelo Website, the parties agree to first seek resolution through good-faith negotiation. If negotiation is unsuccessful, disputes shall be submitted to the exclusive jurisdiction of the courts of Jakarta, Indonesia.
For consumers in Indonesia, mandatory consumer protection rights under Law No. 8 of 1999 on Consumer Protection remain unaffected by these terms.
8. Contact
Questions about these Terms of Service may be directed to:
Jl. Matraman Raya No. 33
13130 Jakarta, Indonesia
Email: [email protected]
Phone: +62 21 6920 5374
Monday – Friday, 09:00 – 18:00 WIB
All enquiries relating to orders, returns, or product documentation may also be directed to the same contact details. Arvelo aims to respond to all written enquiries within five business days.