Privacy Policy

1. Data Controller

The data controller for personal information collected through this website is:

By using this website, you acknowledge that Arvelo acts as the data controller for information processed through this site, in accordance with applicable Indonesian personal data protection legislation (Law No. 27 of 2022 on Personal Data Protection).

2. Data Collected

Arvelo collects only the personal data necessary to respond to enquiries and operate the website. The categories of data collected include:

Arvelo does not collect sensitive personal data including health information, financial account details, identity numbers, or data relating to minors.

3. Purpose of Processing

Personal data is processed for the following purposes:

• —Responding to enquiries submitted through the contact form or sent directly by email or telephone.
• —Processing requests for batch documentation or product information.
• —Analyzing website usage to improve content and user experience (analytics data only, not linked to identifiable individuals).
• —Complying with legal obligations under Indonesian law.

Arvelo does not use personal data for automated decision-making, profiling, or targeted advertising. Data collected through this website is not sold or rented to third parties.

4. Data Retention

Contact form data is retained for a maximum of twenty-four months from the date of submission, unless a longer retention period is required to resolve an ongoing enquiry or comply with a legal obligation.

Technical and analytics data is retained in aggregate form for up to twelve months, after which it is either deleted or anonymized.

Cookie data is retained for the period described in the Cookie Policy. Functional cookies expire at the end of the browser session unless otherwise stated.

5. Third Parties

Arvelo may share personal data with the following categories of third-party service providers where necessary to operate the website and respond to enquiries:

• —Web hosting and server infrastructure providers.
• —Email service providers used to receive and respond to contact form submissions.
• —Analytics service providers operating under data processing agreements that restrict use to analytical purposes only.

All third-party providers are required by contract to process personal data only as instructed by Arvelo and to implement appropriate security measures. Arvelo does not permit third-party providers to use personal data for their own commercial purposes.

6. Your Rights

Under applicable personal data protection law, you have the right to:

• —Request access to the personal data Arvelo holds about you.
• —Request correction of inaccurate data.
• —Request deletion of data where retention is no longer necessary or lawful.
• —Object to processing in certain circumstances.
• —Request restriction of processing while a correction or objection is considered.

To exercise any of these rights, contact the Arvelo team at [email protected]. Requests will be acknowledged within five business days and resolved within thirty days where practicable.

7. Cookies

This website uses cookies as described in the Cookie Policy. Cookies are used for functional purposes (maintaining your consent preference and session state) and for optional analytics purposes where consent has been given.

You may manage your cookie preferences at any time using the Cookie Settings link in the page footer, or by adjusting your browser settings.

8. Contact and Updates

For questions about this Privacy Policy or about how Arvelo handles personal data, contact:

Arvelo reserves the right to update this Privacy Policy to reflect changes in applicable law or operational practice. The date at the top of this page reflects the most recent revision. Material changes will be announced on the website.